Recently, a Reddit user posted that his AMD Radeon RX 7900 XTX graphics card was reaching 110C Junction temperature while playing the new Modern Warfare II. However, when he contacted AMD with an RMA request, he was rejected, with the company saying “Temperatures are normal. If there is a problem, please contact us again.” Another user made a successful request but was denied a refund for a previously opened box. The company has since received a bit of backlash over the issue, especially with the growing number of lawsuits that have surfaced.
Many cases of overheating AMD Radeon RX 7900 XTX graphics cards continue to rise, with companies like PowerColor stepping up to help consumers.
Before this new development by AMD, NVIDIA found a backlash of heating and melting the 12VHPWR connectors on the flagship NVIDIA GeForce RTX 4090 GPU, which exceeded thirty people and reported cases of problems after the launch of the graphics card.
What is different about AMD’s situation is that it currently affects the reference and GPUs produced by Radeon RX 7900 made by AMD. It includes any cards sold by AMD partners or the company but not custom-made GPUs that use the same graphics architecture. It is thought that the fault could be in a couple of coolers or mounting designs as shown by De8auer in the video below:
Three years ago, AMD posted on the company’s blog an article titled, “AMD Radeon Community Update: More Control Over GPU Power and Performance, Improved Thermal Monitoring, Greater Performance.” When discussing junction temperatures in AMD Radeon VII GPU thermal monitoring, they posted this statement:
… Instead of setting a variable temperature, the ‘worst’ of the entire legacy, GPUs of the Radeon TM RX 5700 series will continue opportunistically and by attacking clocks until one of the many available sensors hits a ‘hotspot’ or ‘Junction. ‘ temperature of 110 degrees Celsius. Operation up to 110C Junction Temperature during normal gaming use is expected and within specification. This enables the RadeonTM RX 5700 series GPU to offer the highest performance and clocks out of the box, while maintaining acoustic and reliability targets.
One of the technical engineers who lead the AMD Radeon RX 7900 XTX, “Kevin,” says that since yesterday, the company is aware of the hotspot issue and is actively investigating and compiling an application “to repeat and collect the serial. numbers.” He also explains that the current situation of COVID overseas is delaying the process but he admits that the equipment problem will be subject to the creation and filling of the consumer RMA. However, they also look for firmware updates to fix isolated cases where a software fix will be needed instead of a hardware replacement. “Kevin” also discusses edge heating, the temperature near the edge of the silicon in the GPU, saying that temperatures of 90° on the edge are not normal, but temperatures of 70° are normal.
Reddit user and PowerColor representative on the platform, “PowerColorSteven,” is doing his part to help consumers with the current issue regarding AMD Radeon RX 7900 XTX graphics cards. For those who may not remember Steven, we mentioned in this article that the company had a previous issue where AMD RX 6700 XT GPUs were shipped with a thermal pad cover attached, which could cause high temperatures since then. graphics card. A sales rep has been keeping a close eye on this issue for the past few days and recently posted this as a pinned thread on Reddit:
eh… I’m just adding this here in case someone didn’t see what else I wrote.
if you are facing a 110c problem and no one else is helping you. it doesn’t matter which (AIB you bought it from) you bought it from. send me an email or a direct message (since my emails are not working properly today) (and, please don’t use chat, that shit is not working properly). I am compiling a list of my AMD contacts on how many problems we are seeing. ask them if it’s just a few users. i said its def more than a hand, so now i need to show some kind of support for my fat mouth. send me the serial numbers. i am emailing AMD guys about how many units are affected. powercolor. sapphire. a gigabyte. amd directly. anything else. send me the serial numbers. hopefully amd will get the news for all of us, but regardless, if i hear something important, i will write to provide some level of guidance on how to get this fixed.
– User “PowerColorSteven,” also known as “someone who sells or something” on Reddit
However, it is difficult to find out which companies accept RMAs and fill them, since the number of recorded cases stated that some are allowed while others are denied, even if it is the same manufacturer. Several other ideas are also emerging about the problem, from uneven cold plates to using a graphite thermal pad to fix the problem. With the number of cases rising during the first reports, it is not recommended to alleviate the problem but to hold until an official statement or the acceptance of a series-wide RMA is allowed by AMD.
Media Sources: Tom’s Hardware, Reddit (AMD), AMD Blog, Reddit (PowerColor)